Privacy Notice for Devon Ghost Tours Limited

Welcome to the Devon Ghost Tours Limited privacy notice. We respect your privacy and are committed to protecting your personal data. This privacy notice explains how we collect, process, and protect your personal information when you visit our website, book an event, or participate in one of our paranormal investigations.

Devon Ghost Tours Limited is the data controller and is responsible for your personal data.

The Data We Collect About You

To provide our events and manage our business, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and title.

  • Contact Data: Includes billing address, email address, and telephone numbers.

  • Transaction Data: Includes details about payments to and from you, and other details of tickets or services you have purchased from us. (Note: We do not store full credit card details on our servers; these are handled by our secure payment gateways).

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.

  • Health and Safety Data: Includes any accessibility requirements, medical conditions, or emergency contact information you voluntarily provide to ensure your safety during our physical events at historic venues.

The Data We Collect About You

To provide our events and manage our business, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and title.

  • Contact Data: Includes billing address, email address, and telephone numbers.

  • Transaction Data: Includes details about payments to and from you, and other details of tickets or services you have purchased from us. (Note: We do not store full credit card details on our servers; these are handled by our secure payment gateways).

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.

  • Health and Safety Data: Includes any accessibility requirements, medical conditions, or emergency contact information you voluntarily provide to ensure your safety during our physical events at historic venues.

How We Use Your Personal Data

Under UK GDPR, we are only allowed to use your personal data if we have a proper reason to do so. We will only use your personal data for the following purposes:

Purpose/Activity

Type of Data

Lawful Basis for Processing

To register you as a new customer and process your booking

Identity, Contact

Performance of a contract with you

To manage payments, fees, and charges

Identity, Contact, Transaction

Performance of a contract; Legitimate interests (to recover debts due to us)

To ensure health and safety during physical investigations

Identity, Contact, Health and Safety

Legal obligation; Vital interests (protecting your life in an emergency)

To manage our relationship with you (e.g., notifying you of rescheduled dates or venue changes)

Identity, Contact

Performance of a contract; Legal obligation

To administer and protect our business and website

Identity, Contact, Technical

Legitimate interests (for running our business, network security, and website infrastructure)

Disclosures of Your Personal Data

We do not sell your personal data. We may share your information with trusted third parties to facilitate our services and operations. These include:

  • Service Providers: Companies that provide website hosting and infrastructure services (such as Squarespace) to keep our digital platforms operational.

  • Financial and Administrative Tools: Cloud accounting and book-keeping platforms (such as Xero or QuickBooks) used to manage our invoicing, geometric sales tracking, and financial and legal obligations.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.

  • Authorities: HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.

Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a strict business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years for tax purposes.

Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data (a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data when there is no good reason for us continuing to process it.

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data (such as for email marketing).

Contact Details

If you have any questions about this privacy notice or our privacy practices, please contact us at:

  • Company: Devon Ghost Tours Limited

  • Email Address: info@devonghosttours.com

  • Postal Address: 3 Highfield Villas, Ilfracombe, Devon, EX34 9LE